How can we help you?

Call us

Need to get in touch with us quickly? Or just a question about our services? Get a specialist on the phone right away on workdays.

Mon. - Fri. 8.00 a.m. - 6.00 p.m.

Chat with us

For all your quick questions, just use the chat. Our team is always ready to answer your questions.

Mon. - Fri. 8.00 am - 6.00 pm

Support ticket

Ask your extensive question in a ticket. During office hours we strive for a substantive answer within 1 hour.

Mon. - Fri. 8.00 am - 6.00 pm

We are here for you!

Please fill in the form and we will contact you as soon as possible.

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Network status

We keep a proactive eye on our infrastructure 24/7. In the unlikely event of an outage in our network, this will be reported on the network status page. We will also keep you up-to-date on the status of the outage on this page.

Frequently asked questions

Is Savvii hosting managed or unmanaged?

All Savvii hosting services are managed. You can expect us to take care of everything when it comes to hosting. With us, you never have to worry about support, security, platform updates or performance – we take care of everything. Enjoy a perfectly functioning hosting environment that grows along with the needs of your business.

How quickly can I get started?

Very quickly. If you order a Shared or VPS plan, we will immediately deploy it on our platform and set up a bare installation of the chosen flavour (WordPress, Magento of Shopware). You will then receive an e-mail with your login details for the admin environment, sFTP and the database.

When you order a Dedicated plan, our team will contact you to discuss your specific wishes. We will also go through the entire server setup with you. When the provisioning of your order is finished, you will receive an email with your data.

Will you help me move my website to Savvii?

Certainly. For WordPress we have developed the Savvii WP Migrate plugin, which allows you to simply migrate your website yourself. This plugin copies the entire website and converts all necessary files and database fields with just one click. We can also do this for you on request.

Other CMS? Please contact us and we will be happy to discuss the possibilities with you.

Can I visit your office?

You bet! Just make an appointment with one of our account managers. Then we’ll make sure the coffee is ready.

Where can I find your terms and conditions?
Do you also offer support SLAs?

Of course we do. With an SLA, you receive extra support on top of the standard. You will receive a separate telephone number, so you’ll have priority over customers without an SLA. We also guarantee response and resolution times, even outside of office hours. Our premium plans automatically come with an SLA. As for the other plans, this can be purchased as a separate add-on. Would you like more information about our SLA? Check out our SLA page or contact us.

How can I report a technical error?

You can report a technical error by calling 024 820 0000 during office hours. Our staff will be happy to help you.

Opening hours

Mon. 8.00 am – 6.00 pm
Di. 8.00 a.m. – 6.00 p.m.
Wed. 8 a.m. – 6 p.m.
Do. 8 a.m. – 6 p.m.
Fri. 8.00 am – 6.00 pm

24/7 emergency phone number is available in the admin panel

Company details

Kvk (Chamber of Commerce) number: 58599541
VAT number: NL.8531.06.927.B.01
IBAN: NL20 RABO 0104 9233 34
BIC code: RABONL2U

 

Our office locations


Haarlem

Savvii Managed Hosting
Wateringweg 143
2031 EG, Haarlem

Nijmegen

Savvii Managed Hosting
Takenhofplein 3
6538 SZ, Nijmegen

Valkenswaard

Savvii Managed Hosting
Schrijnwerkersplein 12
5555 CP, Valkenswaard